London assembly for North East London — fighting your corner at City Hall
ULEZ Boundary 2019 – 2012

ULEZ Coming your way on way – see map above.

Central London Ultra Low Emission Zone (ULEZ)

Mayor Sadiq Khan urges motorists to check their vehicles meet tough new emissions standards before central London Ultra Low Emission Zone launch

  • Ultra Low Emission Zone (ULEZ) will significantly reduce emissions to help tackle the thousands of premature deaths linked to air quality every year
  • 1.5m drivers have already checked their vehicle’s compliance with ULEZ emissions standards at:  
  • Major awareness campaign underway to ensure drivers are ready for ULEZ

With three months to go until the launch of the world’s first Ultra Low Emission Zone (ULEZ) in the central London Congestion Charge Zone, the Mayor of London, Sadiq Khan, has urged London’s drivers and business owners who drive in the zone to check whether their vehicles comply with new, stricter emissions standards designed to tackle the capital’s toxic air.

The world’s first ULEZ will come into effect in the current central London Congestion Charge Zone on 8th April 2019 and will replace the current Toxicity Charge*. Vehicles will need to meet new, tighter exhaust emission standards or pay a daily charge (£12.50 for cars, vans and motorcycles, £100 for busses, coaches and lorries) to travel within the zone. The Congestion Charge will be unchanged by the introduction of ULEZ and will continue to apply for all eligible vehicles entering the Congestion Charge zone.  

Drivers can use TFL’s simple online checking tool to see if their vehicle will meet ULEZ’s tough, new emissions standards.  

Across the country, toxic air leads to 40,000 premature deaths every year, and increases the risk of asthma, cancer, dementia – imposing a financial burden of £20 billion on the economy every year. London’s filthy air makes chronic illnesses worse, shortens life expectancy and damages lung development in children

The introduction of ULEZ is a central part of the Mayor’s far-reaching plan to tackle London’s toxic air and address the severe health impact of poor air quality. The Mayor has already started projects to clean up the capital’s bus and taxi fleets, roll out rapid charging infrastructure to support electric vehicles, delivered improvements to some of London’s most polluted schools, planted thousands of new trees and funded a scrappage scheme to help micro-businesses prepare for ULEZ.

A major awareness campaign is underway by Transport for London (TfL) to ensure drivers are prepared for the introduction of ULEZ. This includes contacting more than 2.5 million registered Congestion Charge users whose vehicles do not meet the ULEZ standards, to remind them the new zone begins on 8 April 2019. TfL is also contacting other drivers it identifies in central London whose vehicles are not currently ULEZ-compliant. This has helped encourage 1.5 million visits to TfL’s online compliance checker so far.

More than 300 ULEZ warning signs are currently being installed across central London. The signs warn drivers at all entry points to the zone, and on a number of key approach routes, to ensure their vehicle meets the tough new emission standards. These are complemented by posters and digital banners across the whole TfL network, a social media campaign and adverts across print, radio and online video. To date, 3,000 businesses have been spoken to by TfL officials to make them aware of the introduction of ULEZ. Many of these businesses have confirmed that they are already ULEZ compliant or are putting in place plans to upgrade their vehicles.

The Mayor of London, Sadiq Khan, said:

“London’s toxic air is a public health emergency and the introduction of ULEZ is exactly the sort of bold action that is required to deal with it. I’m delighted we were able to bring the introduction of the zone forward to April this year, ensuring people both in and outside the zone experience the benefits of ULEZ sooner.

“I know Londoners are passionate about improving the quality of the air they breathe so – with only three months to go before the launch of ULEZ – I’d encourage everyone who drives within central London to spend a couple of minutes checking whether their vehicle complies with the new emissions standards. 

“A predicted 45 per cent fall in harmful emissions within the zone should be a great start to improving the lives of millions of Londoners.”

Alex Williams, Director of City Planning at TfL, said:

“We are committed to tackling London’s dangerously toxic air. The introduction of the Ultra Low Emission Zone (ULEZ) will bring huge benefits to the health of all Londoners, including drivers.

“With three months until ULEZ starts, we are reminding all drivers in London to take action and check their vehicles’ compliance through our website. Londoners can choose a wide range of affordable and sustainable public transport options, including buses fitted with the cleanest engines, cycling and walking. Alternatively, a ULEZ compliant vehicle can be purchased from around £500.”

Sonia Farrey, Director of Advocacy at Unicef UK, said:

“Breathing polluted air can have serious and long-lasting effects on a child’s health and development. It is all of our responsibility to ensure that children can grow up in a clean and safe environment.

“With more than 800 schools, nurseries and educational institutions across London situated in areas with dangerous levels of air pollution, the Ultra Low Emission Zone presents a real opportunity to help protect children from this threat to their health.”

CBI London Director, Eddie Curzon, said:

“Improving the capital’s air quality is of real importance to London’s business community, and firms across the city stand ready to help achieve this.

“The Mayor of London’s ULEZ standards are a decisive step and TfL’s ongoing support for businesses will be essential in ensuring compliance. Looking ahead, the CBI continues to welcome any action taken to secure a consistent national clean air policy.’



To discourage the use of the most polluting vehicles, drivers travelling within the zone and using non-compliant vehicles will need to pay a daily ULEZ charge of £12.50, 24 hours a day, 365 days a year. These include:

. motorbikes that do not meet Euro 3 standards (roughly the equivalent of not being more than 12 years old in 2019)

. petrol cars and vans that do not meet Euro 4 standards (roughly the equivalent of not being more than 13 years old in 2019)

. diesel cars and vans that do not meet Euro 6 standards (roughly the equivalent of not being more than four years old in 2019)

. Buses, coaches and lorries will need to meet or exceed the Euro VI standard or pay £100 a day

*Residents who live in the central London ULEZ area (i.e. the central London Congestion Charge Zone) have a ‘sunset’ period before they will need to pay the ULEZ charges on any vehicles that do not meet the required emission standards. This means that the ULEZ standards will not apply to their vehicles until 25 October 2021. Residents will continue to pay the T-Charge, at a discounted rate of 90%, during this sunset period.

I have repeatedly spoken out about the Mayor’s plans to close all ticket offices across London, so, as the first of his closures come into effect this month, I condemn the fact that the Mayor has failed to listen to many Londoners and has broken the promise he made in his manifesto. This month sees ticket offices at Manor House and Highbury and Islington stations close, and marks the start of a project to close several ticket offices across Hackney, Islington and Waltham Forest. The move will leave passengers in all three Boroughs paying more money for less staff support.

The closure comes after it was revealed that the Mayor of London’s plan to close all the capital’s tube ticket offices will cost taxpayers almost £134m. The cost is staggering £134m of building works and ticket machines won’t make up for the loss of 897 station staff across London.

This month’s closure marks the start of a process to close ticket offices in 14 stations across Hackney (1), Islington (9) and Waltham Forest (4). The closures will also see almost 900 staff cut from London’s tube stations and I am particularly concerned about the impact the staff cuts will have on disabled and elderly passengers.

Amongst other things the £134m will fund additional ticket machines in 27 stations, four new customer receptions and the conversion of 181 ticket offices for other uses.

I am very concerned about the ramifications of this month’s ticket office closures. This argument isn’t about whether staff are based in ticket offices or not. It is about whether there are enough staff in stations to provide the good service people in Hackney, Islington and Waltham Fores have come to expect, particularly the elderly and disabled who often rely more on station staff for assistance.

The truth is a staggering £134m of building works and ticket machines won’t make up for the loss of 897 station staff. No matter how user friendly a ticket machine is they cannot provide the same level of advice and customer service that staff could. Coming after tube fares were hiked for the seventh year running many passengers will wonder why they are being asked to pay more money for less staff support on their journey.


The TfL Finance and Police Committee paper detailing the Fit for the Future ticket office closure costs is available here (page 7)

The following tube stations in Hackney, Islington and Waltham Forest will see their ticket offices close:

Station Month
Manor House March


Station Month
Highbury & Islington March
Old Street April – June
Tufnell Park April – June
Holloway Road July – September
Archway October – Dec
Arsenal October – Dec
Caledonian Road October – Dec
Farringdon October – Dec
Finsbury Park TBC


Waltham Forest
Station Month
Leyton April – June
Blackhorse Road July – Sept
Leytonstone July – Sept
Walthamstow Central July – Sept


The Mayor of London, Boris Johnson, today acted to ensure that all part-time workers benefit from fares reductions introduced in 2015. This was after me and my colleagues on the London Assembly pushed for the Mayor to act.

As a result, a new automated refund will be provided to any customers who incur a higher fare than TfL’s former pay as you go daily off-peak caps in Zones 4-6 twice or more in one week, or eight or more times in a four-week period.

In his fares package for 2015, Mayor Boris Johnson introduced a new part-time worker fare deal as part of his real terms fares freeze for 2015 (an average increase of 2.5 per cent). This gave flexible and part-time workers, including those with unpredictable hours, access to fairer, dramatically lower fares through a new, lower all-day pay as you go cap (daily caps became one fifth of the cost of a 7 day Travelcard to Zone 1).

It is estimated that this change means over 600,000 customers are now paying lower fares over the course of a typical week and is a key part of the Mayor’s commitment to keep the cost of transport low for Londoners. It also reflects modern-day travel patterns – 22 per cent of Londoners now work part time while many others have flexible working patterns.

The 2015 fares package also included the removal of pay as you go daily off-peak caps. For Zones 1-3, the new all day caps are actually lower than the withdrawn off-peak caps.  In Zones 4-6 the new caps are higher than the off-peak caps, affecting about 25,000 people every day (see Notes to Editors).

After me and my colleagues pushed for this, the Mayor has asked TfL to act, which they have done, and have immediately looked into this issue and the Mayor has now agreed to revisions that mean part-time workers in outer London who travel off-peak will not be disadvantaged.

Refunds, including for the period from 2 January, will commence in April and then be paid monthly. It is expected to cost TfL around £2m per year.



•         Maximum savings as a result of this change range from £200 to over £600 per year – for example, over 45 weeks in zones 1-2 equal to £270 a year – for zones 1-3 equal to £418 – and for zones 1-5 £661;

•         However, TfL’s analysis shows that around 25,000 people were adversely affected by the removal of daily off-peak caps in Zones 4-6. Of these, 85% (c21,000) ended up paying an average of £1.40 more around once a week; 10% (c2000) paid an average of £1.40 more around twice a week; and the remainder (1,000) three times a week or more. While this means only around 3,000 passenger are paying more than about £2 extra a week for their travel as a result of the withdrawal of off-peak caps, outer Londoners are a vital part of the London economy and should not face these increased fares;

•         From April, TfL will refund any customer who incurs a higher fare than the former daily off-peak caps twice or more in one week or eight or more times in a four week period;

•         The off peak daily caps will be £8.00 for zones 1-4 and £8.80 for zones 1-5 and 1-6. Refunds will be made on a monthly basis and will be delivered automatically by TfL, meaning customers are not required to take any action;

•         There are over 10m journeys made each day on the TfL public transport network, including around 3.5m by Tube and around 6.5m by bus.

  • I have called on the Mayor to scrap his 2.5% fare rise to save the average commuter £56 a year on a 1-6 Annual Travelcard.
  • This fare freeze can be funded without cuts to other areas through the use of £98m of expected underspends and additional TfL fares income.
  • Since 2008, fares have risen over 40% with 76% of Londoners now saying fares are ‘too high’.

With the majority of Londoners returning to work this week, Labour London Assembly Member Jennette Arnold OBE has called on the Mayor of London to scrap his latest fares hike after a new report found that 76% of Londoners now believe fares are “too high”. The report, The case for a Fare Freeze’ found that the 40% increase in fares under Boris Johnson has left many Londoners struggling to cope with the cost of commuting. Jennette Arnold OBE has urged the Mayor to use expected TfL underspends and additional income to reverse this year’s 2.5% fare increase and freeze fares at 2014 levels.

The call comes as Londoners returning to work after the holiday season face an average 2.5% increase in their commuting costs. Jennette Arnold OBE said that after seven years of increases under Boris Johnson and with fare growth outstripping wages the Mayor would be failing Londoners who are struggling to cope with the cost of commuting if he did not reverse the rise and cap fares at 2014 levels. The move could be funded, Ms. Arnold said, by utilising £98m of the £309m in better-than-expected fare income and TfL underspends estimated to be accumulated in 2015/16. In the Mayor’s first five budgets, TfL underestimated fares income and overestimated operating costs; expenditure was £1,069m (3.69%) less than expected and income from fares £235m (1.36%) more than expected. Assuming this trend continues there would be more than enough unallocated funding in 2015/16 to freeze fares at 2014 levels.

A survey of 1,219 Londoners carried out for the report found that 76% of Londoners now think the cost of travel in the capital is too high. People from Hackney, Islington and Waltham Forest who responded to the survey said:

Woman from Hackney, aged 50-59:

“I am a lecturer, part-time, hourly paid, and my pay has not been increased for the last five years. I am finding travel takes up an increasing proportion of my income.”

Man from Islington, aged 40-49:

“I travel around Europe. London Underground is the most expensive and in comparison with other countries gives the worst value for money. Try travelling from Tufnell Park in the morning rush hour. Basically, if we could replace people with rabbits they [TfL] would be liable for animal cruelty!!”

Woman from Waltham Forest, aged 30-39:

“I have lived in London since I was born here, and I feel that I pay a higher proportion of my income on transport now than I ever have before. I often take the bus rather than the tube because the tube is too expensive, and I think that daily and weekly travelcards are a lot of money.”

For seven years under Boris Johnson fare increases have outstripped wage growth forcing commuters to spend more of their pay-cheque travelling to work.

The Mayor’s decision to raise fares for the seventh year running will put even more pressure on Hackney, Islington and Waltham Forest residents struggling to cope with the cost of commuting. With 76% of Londoners believing fares are too high, a freeze for 2015 would give them a much needed break from the annual rise in fares.

Whilst money is tight, I do not believe the answer is to take more from Londoners’ pockets – especially when TfL is expected to be sitting on millions in underspends and additional fares income.

In 2016 London will elect a new Mayor who will have the opportunity to map out a four year plan for their fares strategy for their term of office. Until then a fares freeze this year would give Londoners some much needed respite from rising travel costs without harming the network’s upgrade and expansion plans.


Since 2008, when the current Mayor came to power, tube passengers have seen fares rise by 37%; bus passengers by 47%. On average fares are up 40% since 2008.

Freezing Fares at 2014 levels would cost TfL £98 million in forgone revenue. This could be paid for by utilising £98m of the £309m expected to accumulate from better-than-expected fares income and TfL underspends in 2015/16. TfL consistently overestimates its operating expenditure and underestimates its income from fares. In the Mayor’s first five budgets, expenditure has been £1,069m (3.69%) less than expected & income from fares has been £235m (1.36%) more than expected. On this basis we calculate that TfL will underspend by up to 246m this year with additional fares income of up to £63m. This would leave up to £309m which could be used to pay for a year-long fare freeze that will help Londoners, particularly those on lower incomes, make ends meet in 2015, without hitting its capital expenditure or reserves.

For the report 1,219 Londoners were surveyed asking whether they thought fares were ‘too high’, ‘about right’ or ‘too low’. 924 (76%) said too high, 289 (24%) said about right and only 6 (0.5%) said too low.

The full report, The case for a Fares Freeze, is available here.

The Mayor of London has announced that tube station ticket offices across Hackney, Islington and Waltham Forest will close from March 2015, alongside huge cuts to staffing levels. Despite Boris Johnson’s election pledge not to close any of the tube network’s ticket offices, it was announced last week that all of North East London’s ticket offices will be closed by December 2015, resulting in hundreds fewer tube staff in stations.

The closures timeline announced by TfL means that the process for closing the ticket offices in 14 stations in Hackney, Islington and Waltham Forest will start in March next year. The closures will also see almost 900 staff cut from the tube stations. Jennette Arnold OBE has expressed particular concern about the impact the staff cuts will have on disabled and elderly passengers.

Despite the reduced staff service planned for tube stations, fares are once again due to go up just a month before the closures start, this will mean fares have risen 40% since Boris Johnson became Mayor.

More people than ever are using the tube network yet Boris Johnson’s cuts will mean hundreds fewer staff there to help passengers. It is outrageous that just a month after Londoners face another round of fare rises, Boris Johnson plans to cut the service they are offered. It’s a real case of the Mayor asking Londoners to pay more and get less in return.

This fight isn’t about whether staff are based in ticket offices or on platforms, it’s about whether there are enough staff overall to provide customers with a good service, particularly the elderly and disabled and, also, tourists and visitors to London.

Before he was elected Boris Johnson promised voters that he would not close any of the capital’s ticket offices, now he is set to axe them all. Londoners will have to ask how much the Mayor’s word is really worth. 


The following tube stations in Hackney, Islington and Waltham Forest will see their ticket offices close:

Borough Station Line Ticket Office Works to start between (2015) Duration of work
Hackney Manor House Piccadilly Manor House Mar 1 month
Islington Highbury & Islington Victoria Highbury & Islington Mar 3 months
Islington Old Street Northern Old Street Apr – Jun 1 month
Islington Tufnell Park Northern Tufnell Park Apr – Jun 1 month
Islington Holloway Road Piccadilly Holloway Road Jul – Sep 1 month
Islington Angel Northern Angel Oct – Dec 1–3 months
Islington Archway Northern Archway Oct – Dec 1 month
Islington Arsenal Piccadilly Arsenal Oct – Dec 1 month
Islington Caledonian Road Piccadilly Caledonian Road Oct – Dec 1 – 3 months
Islington Farringdon Circle Farringdon (Main) Oct – Dec 1 month
Waltham Forest Leyton Central Leyton Apr – Jun 1 month
Waltham Forest Blackhorse Road Victoria Blackhorse Road Jul – Sep 1 month
Waltham Forest Leytonstone Central Leytonstone Jul – Sep 1 month
Waltham Forest Walthamstow Central Victoria Walthamstow Central Jul – Sep 3 months

The full timetable for ticket office closures is available here

Passengers on London Overground will benefit from extended and extra services that are being introduced on the network in time for Christmas.

From December 14, permanent timetable changes will boost services across the network. Four extra trains will be added to the Gospel Oak to Barking line to help relieve congestion. Four services on the East London line will also be extended so that they terminate at the interchange at Highbury & Islington, rather than terminating at Dalston Junction as they do now.

These improvements are in addition to the increased capacity being delivered through the new five-carriage trains, which Transport for London (TfL) began to roll out earlier this month. The new carriages are being introduced on the East London and North London routes and have space for an extra 170 customers in each carriage, adding 25 per cent extra capacity to the network. This will make journeys better for the hundreds of thousands of people who use the network every day.

Assembly Member for Hackney, Islington and Waltham Forest, Jennette Arnold OBE, said: “The London Overground line is one of my favourite lines on the TfL network. Since it opened, its popularity has increased year-on-year and has opened up excellent opportunities for people to travel around London.”

“While there are still outstanding issues that need to be resolved, such as the electrification of the Gospel Oak to Barking line, and the reduction in the noise around the Holywell Curve stretch at Shoreditch (campaigns which I am playing an active role in), the increase in the number of carriages and the number of services are excellent steps in the right direction. I pay tribute to campaign groups, such as the Barking-Gospel Oak Line User Group, spearheaded by Glenn Wallis and Graham Larkbey, who I have worked closely with throughout discussions with TfL, and look forward to seeing the new, longer trains and extended timetables in action.”


Additional and extended services:

Gospel Oak to Barking Line additional services:

  • 06:06am Barking to Gospel Oak;
  • 17:18 South Tottenham to Gospel Oak;
  • 17:37 Gospel Oak to Barking;
  • 18:58 Barking to Upper Holloway.

 East London Line – Monday to Saturday

  • Four East London Line trains – two early services and two later services – will be extended from Dalston Junction to Highbury & Islington and therefore run earlier and later.

 East London Line – Sunday

  • The 07:20 Clapham Junction to Highbury & Islington will start from Battersea Park.

 North London Line – Monday to Friday

  • The 14:31 and 15:01 Clapham Junction to Willesden Junction services will be extended to terminate at Stratford;
  • Two Willesden Junction to Clapham Junction services will be extended to start back from Stratford at 15:21 and 16:05;
  • London Overground is set to carry 135m people per year – a four fold increase in passenger numbers since TfL took over management of the network in 2007;
  • Please see after December 14 for details of changes to the East London Line services.

The A1 Highbury Corner Bridge is going to be replaced as part of the Road Modernisation Plan. Transport for London (TfL) are doing this to ensure the bridge is safe and to safeguard against unplanned weight restrictions or closures in the future.

The Road Modernisation Plan is the biggest investment for a generation, consisting of hundreds of projects to transform junctions, bridges, tunnels and pedestrian areas. Working with London’s boroughs it will make our roads safer and more reliable, and London will be a better place in which to live, work and travel.

Work to replace Highbury Corner Bridge has already begun and will continue until early 2017. TfL also plan to transform the gyratory immediately after the works to replace the bridge have finished. TfL will consult on the proposed improvements next year, and you will have the opportunity to comment.

The existing crossing outside Highbury & Islington station was closed for a week from 10 November 2014, and will close again from 6 January 2015 until the project is completed. A temporary pedestrian crossing has been built about 50m north of the existing crossing and will be available throughout the project.

Two bus stops (stop A northbound and stop B southbound) have also been moved approximately 50m north along Holloway Road.

TfL has removed the traffic island outside the station so that we can rearrange traffic lanes and keep traffic flowing safely. TfL plans to keep one lane of traffic open each way throughout the works and maintain pedestrian access. A cycle route will be in place, although at times a signed diversion route will apply.

Most of the work will take place Monday to Friday 08:00 – 18:00, and Saturday 08:00 – 13:00. Some work will have to take place overnight, but TfL will do their best to keep noise to a minimum.


Road closures: Highbury Station Road and Highbury Crescent

Highbury Station Road (east of Swan Yard) will be closed from the end of 2014 and Highbury Crescent (between Highbury Terrace and Highbury Place) will be closed from January 2015. Both roads will be closed for the duration of the works. This will enable bike racks to be moved from the station forecourt to Highbury Station Road, and equipment storage and workers’ cabins to be placed at Highbury Crescent, which is the road between the playing fields.


Cyclists will not be able to use the right turn from Holloway Road into Highbury Place. Instead, they will be directed to use a temporary cycle lane that will run past the works, then via Corsica Street and Calabria Road to Highbury Place.


Highbury & Islington station: Old Post Office demolition

The empty Post Office building needs to be demolished, and TfL expects to start work during the week of 5 January. TfL will make every effort to minimise the impact of noise and dust during demolition (January – February 2015).

The footpaths next to the old Post Office will remain open, although hoardings around the demolition site will make the footpaths narrower. This might create some crowding at busy times, impacting journeys in and out of the station.


Find out more

A public information session is being held on Wednesday 3 December 2014 (16:00 to 20:00), Union Chapel, Compton Terrace, London N1 2XD (just set back from Upper Street). The information boards from the meeting will be available at Central Library, 2 Fieldway Crescent, London N5 1PF from 4 December until early January 2015.

Visit for updates about the bridge replacement.

Labour London Assembly Member Jennette Arnold OBE AM today raised serious concerns about the progress of Mayor Boris Johnson’s ‘Better Junctions’ programme after requests for an update on the project’s progress were refused. 

The Better Junctions programme was established to assess 500 of the worst junctions in the capital but was later ‘refocused’ by the Mayor to only tackle 33 of the worst performing junctions and gyratories across London, including Archway Gyratory, the Nag’s Head Gyratory and Highbury Corner in Islington; and Old Street Roundabout and the Apex Junction, key danger hotspots in Hackney.

Last month Val Shawcross, Labour Group transport spokesperson, asked the Mayor when he expected the work on each of the 33 dangerous junctions to be completed. Mayor’s recent evasive response that “this information will be released within the coming months” has prompted fears that after the programme could be scaled back further.

Labour London Assembly Member for Hackney, Islington and Waltham Forest, Jennette Arnold OBE AM, said:

“London’s cyclists and road users will be deeply concerned that more than two years on from the Mayor promising to review these danger hot points very little seems to have been done.

“Despite originally promising to review the five hundred most dangerous junctions the Mayor has scaled this back to only thirty-three, and now he can’t, or won’t, even say what, if any, progress has been made on those including the infamous Archway Gyratory, Nag’s Head Gyratory, Highbury Corner junction, Old Street Roundabout and Apex Junction in my constituency. It is staggering that Boris Johnson has adopted such a secretive, snail-pace approach to this problem, especially given the number of cyclists killed and injured which prompted this review. As we head into winter and road conditions become more dangerous for cyclists people will want to know what is taking the Mayor so long.”



Despite pledging to review 500 junctions the Mayor only published a list of 100 junctions to receive work, this list is available here the Mayor then ‘refocused’ the list down to just 33 junctions, details of these are available here.


Val Shawcross’ question on the Better Junctions programme and the Mayor’s response is below:

Dangerous Junctions

Question No: 2014/2549

Valerie Shawcross

When do you expect the work on each of the 33 dangerous junctions scheduled for works under the ‘Better Junctions’ Programme  and TfL Cycling Action Plan to be completed?  Please list the junctions, give dates on which the work commenced, or is expected to,  and the dates of expected completion  for each project.

Written response from the Mayor

This information will be released within the coming months

I urge residents in Hackney, Islington and Waltham Forest to take your chance to contribute to the consultation on the Mayor of London’s proposal to close all the capital’s tube ticket offices. If implemented the decision would not only mean the loss of every one of London’s tube ticket offices, but it would see 900 staff axed.

Boris Johnson is proposing that all ticket offices across Hackney, Islington and Waltham Forest will close and hundreds of staff axed – despite the fact that, during his election campaign in 2008, Johnson pledged not to close any front counters, promising that there will always be “a manned ticket office at every station”; and despite the fact that last year almost 40% of ticket sales were conducted by staffed station counters(1).

Opponents of the cuts argue that, even without ticket offices, staff should be retained to keep travellers safe, particularly at night; to deal with more complex queries, such as refunds; and to help people unfamiliar with the tube network and those less comfortable with using ticket machines, such as London’s elders and tourists visiting the city.

The consultation, which launched on Friday 15 August, runs for 6 weeks and is co-ordinated by London TravelWatch. It can be completed at:

Not only has Boris Johnson gone back on his manifesto promise to keep ticket offices open, but he wants to get rid of 900 staff, putting their livelihoods at risk. There is nothing wrong with modernising transport services using new technology, but it is so important for people living in and visiting my constituency that they have staffed ticket offices to help them feel safe, particularly at night; and to assist those who prefer dealing with a person and not a computer, such as elders and people with disabilities. There can be no compromise when it comes to safety and accessibility.

It also breaks my heart that people will lose their jobs and livelihoods as a result of the Mayor’s proposals.

People in Hackney, Islington and Waltham Forest need a full staff team on hand to keep them safe and to help them deal with their queries and concerns as they arise. Getting rid of 900 staff members in a city with an ever-increasing population is just ludicrous. Boris’s cuts must be stopped.

I have made my feelings about the proposed closures quite clear in correspondence with the Mayor, and I now urge people across Hackney, Islington and Waltham Forest to have their say using the survey, to tell Boris Johnson what they think about his broken manifesto promise to keep ticket offices open.


(1) The latest figures from TFL, revealed through Freedom of Information requests, showed that 39.15% of ticket sales in 2013/14 were bought in ticket offices.