Jennette Arnold
London assembly member for North East London — fighting your corner at City Hall

I urge residents in Hackney, Islington and Waltham Forest to take your chance to contribute to the consultation on the Mayor of London’s proposal to close all the capital’s tube ticket offices. If implemented the decision would not only mean the loss of every one of London’s tube ticket offices, but it would see 900 staff axed.

Boris Johnson is proposing that all ticket offices across Hackney, Islington and Waltham Forest will close and hundreds of staff axed – despite the fact that, during his election campaign in 2008, Johnson pledged not to close any front counters, promising that there will always be “a manned ticket office at every station”; and despite the fact that last year almost 40% of ticket sales were conducted by staffed station counters(1).

Opponents of the cuts argue that, even without ticket offices, staff should be retained to keep travellers safe, particularly at night; to deal with more complex queries, such as refunds; and to help people unfamiliar with the tube network and those less comfortable with using ticket machines, such as London’s elders and tourists visiting the city.

The consultation, which launched on Friday 15 August, runs for 6 weeks and is co-ordinated by London TravelWatch. It can be completed at: http://www.londontravelwatch.org.uk/tubeconsultation.

Not only has Boris Johnson gone back on his manifesto promise to keep ticket offices open, but he wants to get rid of 900 staff, putting their livelihoods at risk. There is nothing wrong with modernising transport services using new technology, but it is so important for people living in and visiting my constituency that they have staffed ticket offices to help them feel safe, particularly at night; and to assist those who prefer dealing with a person and not a computer, such as elders and people with disabilities. There can be no compromise when it comes to safety and accessibility.

It also breaks my heart that people will lose their jobs and livelihoods as a result of the Mayor’s proposals.

People in Hackney, Islington and Waltham Forest need a full staff team on hand to keep them safe and to help them deal with their queries and concerns as they arise. Getting rid of 900 staff members in a city with an ever-increasing population is just ludicrous. Boris’s cuts must be stopped.

I have made my feelings about the proposed closures quite clear in correspondence with the Mayor, and I now urge people across Hackney, Islington and Waltham Forest to have their say using the survey, to tell Boris Johnson what they think about his broken manifesto promise to keep ticket offices open.

Notes:

(1) The latest figures from TFL, revealed through Freedom of Information requests, showed that 39.15% of ticket sales in 2013/14 were bought in ticket offices.